Makro Online - Service sucks

I bought a vacuum online at Makro on the 27th of August and to date have not received the item. I spoke to Felicia on the 4th of September and she promised that she would get someone to follow up urgently and I would receive a call back. I called again this afternoon and spoke to Bonolo who then told me the same thing and that I would receive a call back before the end of the day. Once again this evening at 5:20 I called the call centre and spoke to Sinemhlanhla who then asked me whether I had followed up with the couriers. I then lost it. What do I know about their couriers. I told her I would like feedback before 6 and I am still sitting waiting. So done with the bad service!!!! All they are interested in is that you give them a rating at the end of the call.