Makro Online - Service Should Be Shut Down!!!!!!!!

I purchased a ceiling fan from Makro online on the 16 Jan 2025. It was delivered earlier than expected. It was delivered on the 20th Jan 2025. But I logged a return on the 29th Jan 2025 since it was a faulty unit. However 2 weeks have passed but the item has not been collected. I have called the call centre several times and they cannot confirm when the item will be collected and when I will receive my refund. The refund should be due to me as I logged the return within 14 days of placing the order. I called 5 times and every time they cannot provide a date as to when the unit will be collected or when I will be given my refund. I am not able to to return it to the closest branch as it has was an online deal. I have even tried their whats app channel, however when i initiated a chat, a person got back to me 4 hours later only to refer to me someone else who closed the chat and did not attend to my query. Once more I called the call centre, I was promised a manager would call me to provide me with feedback but I have received no call. The online deal looks so attractive until you have to return the time and then you made to wait days on end without feedback. The online service is not worth a hassle of the savings.