Makro online service poor

Item: Makro
Rating: 1
Author: Steve S

Ordered an item from Makro online, waited the 21 days for delivery. After 21 days phoned to follow up only to be told that there is no stock and they have no idea when stock would be available. At the time of ordering other online merchants had stock but wanted to try Makro. Makro need to seriously look at their online systems and service levels otherwise it wil not succeed.

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Replies (2)

Makro's replyOfficial

14 Nov 2018, 12:14

Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to.

Regards
Ludfia Pillay

Makro's reply14 Nov 2018, 12:14

Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to.

Regards
Ludfia Pillay

Steve S's updateReviewer Update

27 Nov 2018, 11:40

Hi Ludfia how is my complaint being attended to. It is now the 27th of November and I still do not have my refund and nobody from Makro has contacted me. MAKRO ONLINE SHOPPING IS A DISGRACE

Steve S's update27 Nov 2018, 11:40

Reviewer Update

Hi Ludfia how is my complaint being attended to. It is now the 27th of November and I still do not have my refund and nobody from Makro has contacted me. MAKRO ONLINE SHOPPING IS A DISGRACE