Makro Online service PATHETIC and unresolved order

On 5 Jan 2025 I bought a queen bed set via my Makro store card on their online site and R6500 was debited to my card. I already had to pay my first instalment but guess what...still waiting for the bed. Delivery were scheduled for 18 Jan and guess what...still waiting!!! I have phoned each day since Saterday and each day a different story. On the tracker progress it indicates item packed on 13 Jan and guess what...nothing thereafter. None of the telephone operators can give me a definate outcome...one stated no stock but if that is the case what is then packed indicated on tracker?? One indicated they have queried the third party...I bought the item from Makro so have nothing to do with their third party as the item was bought from Makro!!! Why can Makro not sort out their supplier? Makro being such a huge company but such PATHETIC service...wish I looked at reviews before I placed an order. Will NEVEr NEVER EVER use their online service again. Why Makro do you not rather close down your online service as you clearly do not have the integrity or service level expected from such a massive business and your service is up to .....I need my order MAK*** resolved ASAP please.