MAKRO ONLINE SERVICE PATHETIC!!

I ordered stuff from makro via their online site on the 27th of November, Their website stated delivery within 2-5 working days, A few days later i received an email confirming that it is actually 7-10 working days. WHAT A JOKE. I have called their call center 4 times already. My goods are supposedly at the Riversand branch and they are just waiting for the courier company to come and collect my order to deliver... this is since the 3rd of December already. I get told that they will call the branch and courier company to find out what is happening and get back to me... YA RIGHT . Still waiting !!No one calls you or update you on anything. You have to follow up the whole time.