Makro Online Service none existant

I ordered a product, 6 packs for R4009, only received 1. Then they send 5 more but wrong product. We send it back but the courier service they send don't issue a waybill. After almost 5 weeks of emails, text, phone calls, nothing! I have been told that I am going to lose my product / my money!!!

I need to contact them the whole time - no communication! No efforts to assist!!!