Makro Online service = NO SERVICE and NO ASSISTANCE

I am so disappointed. I ordered a controller for my son's birthday and was skeptical about ordering online from Makro as I can't understand why online items can't also be kept in stores, but despite my reservations, I took the chance as this controller has been on my boy's Wishlist for so long. I am a single mom and this is a lot of money for me but took the leap. My order was confirmed and they said i could expect delivery on 22 July - My son's Birthday is 26 July. I now received a sms stating that Makro regrets to tell me that my order has been cancelled and that a refund will be made between 7 and 14 workdays. I called the call center and spoke to Kamo Ref 14UJ9 and was told the item is out of stock. I said but it was not out of stock when I ordered it and she said well it is out of stock now. I asked her if there is any way they can please fast track my refund as I have to go and get him something else for his birthday and she said no, it will take as long as it takes. Nothing can be done for me. I feel so sad because now my son will probably not get anything on his birthday. This is unacceptable. The website states when something is out of stock, so when I ordered, there must have been stock, this means that my device was not reserved OR the order was only processed after it became unavailable. He will be so crushed, but if I can at least get my refund I can attempt to get him something else. DO BETTER! For you it is only a controller, for the 11 year old on 26 July waking up with a hopeful heart and being disappointed, it is crushing. Order NUMBER OD***