MAKRO ONLINE SERVICE IS THE WORST.

Item: Makro
Rating: 1
Author: Kgomotso S

The service from Makro is very disgusting, disappointing and frustrating. I will and would never recommend anyone to use their online order platform. I ordered a blender on the 27th of November. I have contacted all the departments they referred me to and still they don't know where my order is. First they said my order was with the courier company, then they said they have not given it to the delivery company and now they say they it's at the warehouse and they cannot help me.

I am out of my depth and I do not know who to ask about my order.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jan 2020, 11:11

Good day Kgomotso

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We respect and value all our customers and assure you that this matter will be our priority.

We have received your complaint and we kindly request that you allow us to address and deal with the matter internally with relevant departmental managers and the involved courier partner, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jan 2020, 11:11

Official