TN
Thandeka N
1 reviews | Active since Aug 2024
20 Aug 2024, 15:32
Makro online service is the bottom of the barrel
I bought a washing machine on the 25th of July 2024. I logged a return on the 29th of July 2024 and today the 20th of August 2024 the machine has not been fetched. I’ve called and emailed makro several times but they are giving me the run around. I want my refund and I want the washing machine fetched. It’s about to be a month since I got that washing machine. The consultants keep saying the same thing with no action. No response to my emails. Nothing. Their service is so bad that they don’t even care how many times you would email them. When you call them they will state that they see the emails but they didn’t do anything about them. They never respond.
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Thandeka N's updateReviewer Update
26 Aug 2024, 13:46Hi Makro team,
I am still sitting with a washing machine I cannot use. Your team keeps on saying they are escalating the matter but I’ve been asking about this from the first week of August. I don’t understand how delivering the washing machine from said factory in 4 days is different from fetching the same machine and returning it back to the same factory. And in all honesty, as the customer, it doesn’t matter whether the washing machine was from the factory or store because when you were taking my money you delivered in 4 days and on a weekend but to return the machine weekends are excluded even the working days stipulated for a return have been exceeded and no plausible action from Makro.
It’s a month in 3 days since I have received the washing machine. Next thing you guys will be pointing out things that don’t even exist to not return my money.
The person responsible for this also called and said he was going to call me later on Friday and asked what’s the nearest makro to me. Did he call back? No. Everything about your customer service is wrong. I hope no one has to ever go through this with you guys.
I need to know when you will collecting the machine and when will my refund be processed. Please do not call me or send emails that are not mentions these two things.
I am still sitting with a washing machine I cannot use. Your team keeps on saying they are escalating the matter but I’ve been asking about this from the first week of August. I don’t understand how delivering the washing machine from said factory in 4 days is different from fetching the same machine and returning it back to the same factory. And in all honesty, as the customer, it doesn’t matter whether the washing machine was from the factory or store because when you were taking my money you delivered in 4 days and on a weekend but to return the machine weekends are excluded even the working days stipulated for a return have been exceeded and no plausible action from Makro.
It’s a month in 3 days since I have received the washing machine. Next thing you guys will be pointing out things that don’t even exist to not return my money.
The person responsible for this also called and said he was going to call me later on Friday and asked what’s the nearest makro to me. Did he call back? No. Everything about your customer service is wrong. I hope no one has to ever go through this with you guys.
I need to know when you will collecting the machine and when will my refund be processed. Please do not call me or send emails that are not mentions these two things.
TN
Thandeka N's update26 Aug 2024, 13:46
Reviewer Update
Hi Makro team,
I am still sitting with a washing machine I cannot use. Your team keeps on saying they are escalating the matter but I’ve been asking about this from the first week of August. I don’t understand how delivering the washing machine from said factory in 4 days is different from fetching the same machine and returning it back to the same factory. And in all honesty, as the customer, it doesn’t matter whether the washing machine was from the factory or store because when you were taking my money you delivered in 4 days and on a weekend but to return the machine weekends are excluded even the working days stipulated for a return have been exceeded and no plausible action from Makro.
It’s a month in 3 days since I have received the washing machine. Next thing you guys will be pointing out things that don’t even exist to not return my money.
The person responsible for this also called and said he was going to call me later on Friday and asked what’s the nearest makro to me. Did he call back? No. Everything about your customer service is wrong. I hope no one has to ever go through this with you guys.
I need to know when you will collecting the machine and when will my refund be processed. Please do not call me or send emails that are not mentions these two things.
I am still sitting with a washing machine I cannot use. Your team keeps on saying they are escalating the matter but I’ve been asking about this from the first week of August. I don’t understand how delivering the washing machine from said factory in 4 days is different from fetching the same machine and returning it back to the same factory. And in all honesty, as the customer, it doesn’t matter whether the washing machine was from the factory or store because when you were taking my money you delivered in 4 days and on a weekend but to return the machine weekends are excluded even the working days stipulated for a return have been exceeded and no plausible action from Makro.
It’s a month in 3 days since I have received the washing machine. Next thing you guys will be pointing out things that don’t even exist to not return my money.
The person responsible for this also called and said he was going to call me later on Friday and asked what’s the nearest makro to me. Did he call back? No. Everything about your customer service is wrong. I hope no one has to ever go through this with you guys.
I need to know when you will collecting the machine and when will my refund be processed. Please do not call me or send emails that are not mentions these two things.