Makro online service is PATHETIC

I dont even want to give a 1 star. They dont deserve it.

26th March Places an online order for a cast iron set that was R899. Delivery was quick. When opened box it was the wrong color but was fine with it. As I unpacked more some pots have huge chuncks of enamel out and was rusted so I requested to have product replace. They refused and said I must do a refund. Refund took 2 weeks. So I waited till the pots was on special again. No probs. I ordered the very same pots again on the 19th April. Today 24th April after promised the order will arrive the 23rd I got parcel. 1 thing they got correct was the color. But once again was disappointed. Got the wrong size sets. For instance the pan as advertised was 3L and I got a 1Liter pan. How many times do I need to refund and place order to get the correct ones