MAKRO ONLINE SERVICE IS DISGUSTING & CUSTOMER SERVICE

I BOUGHT A FRIDGE FROM MAKRO ONLINE THE TOP PART OF THE FRIDGE IS NOT WORKING AND I HAVE REPORTED THIS MATTER ON THE 14/12/2021 AND HAVE BEEN FOLLOWING UP EVER SINCE CALLED CUSTOMER SERVICE AMPLE TIMES FOR ASSISTANCE WHEREBY I AWAITED THE SUPERVISORS CALL, SUPERVISIOR DID NOT CONTACT ME UNTIL TODAY I CALLED IN ANSPOKE TO HIM ADVISED HIM THE DISGUSTING SERVICE I RECIEVED , IM UNABLE TO BUY FOOD IN MY HOUSE FOR MY KIDS AND HAD TO BOTHER SOMEONE ELSE TO KEEP MY MEET WHICH I HAD TO PAY THEM , TO AVOID HASSELS WHEN TE FRIDGE IS COLLECT I REQUESTED FOR THE MATTER TO BE RESOLVED TODAY STILL NOTHING BESIDES AN EMAIL , I WANT TO KNOW HOW WILL I BE COMPENSATED FOR THE INCONVINCE AND IMCOMPETENT SERVICE AND TRAUMA