Makro Online Service Is Absolutely Unacceptable!

I am absolutely disgusted and beyond frustrated with Makro Online. It has been over two months since I placed an order for a cologne, and to this day, I have neither received the item nor any meaningful communication.

I formally requested a refund, yet there has been zero payment made to my account and no update whatsoever. This is completely unacceptable and frankly feels like daylight *******. How does a company of this size operate with such a shocking lack of accountability and customer service? This is not just poor service, it is outright negligence.

Can anyone advise on the next steps? Should I be opening a ***** case at this point? Because this situation is beyond pathetic and cannot be allowed to continue.