Makro online service is a disaster

I placed an online order with Makro on 21 February. After a week I tried to inquire as to where my order was. Phone line not answered, emails not responded to. I eventually got an email to say my order was on its way. It is impossible to log into the Makro online site either. Today 15 March my order is finally delivered. I was invoiced on the 13th March. So why an order placed on 21 Feb only invoiced 13 March? Then I proceed to open my parcel. I ordered a ceramic dome filter. They had no packaging. Just put the ceramic filter and 5 stage filter into a bag. The ceramic dome is smashed. This was not evident at the signing of the waybill. How can you not put a ceramic item in bubble wrap and a box? Even if I did return this parcel with the courier, how would Makro deal with it, if it took them 3 weeks to process the order in the first place. Makro's service is shocking. If they are not capable of delivering they should not offer online services.