MAKRO ONLINE & SERVICE EXTREMELY POOR. COMMUNICATIONS LEVEL EVEN WORSE! DONT USE THIS SERVICE!

I purchased a product online. After waiting 4 days I had called to found out progress as it was not updating on myside on the online platform. I was told that they are waiting from the 3rd party company of which it is being purchased for feedback if they have stock. Yet on the website it shows in stock & to my understanding "IN STOCK"clearly means you have stock of an item & not waiting on 3rd party to advise. You should rather state "Check for availability or Notify when available" simply to advise customers & not to get their hopes up that you have the stock. After hearing this, as I needed the product urgently & due to what I was told, I cancelled the order & requested a refund as I had to now inconvenience myself & purchase elsewhere at a higher price. Each & everyday I must send emails & I have to phone to try & speak to someone higher as I want a simple email confirming cancellation of order & refund in progress. This is totally unacceptable!!! Even though calls are recorded, I have been begging as a customer for something this simple. I have spoken to Slindile on Saturday 9th July 2022 who confirmed telephonically. I have spoken to K****tso on Monday 11 July 2022 who apologized, confirmed telephonically & escalated, marked as a priority & urgent feedback. I have spoken to Sindi / Cindy today, 12 July 2022 who told me someone will be in contact but still nothing. Is it because you guys are a huge chain store that I don't matter as a customer because I am only 1 individual??? Your service levels are absolutely poor & furthermore information of "In Stock" very misleading on website in my opinion. I am now highly irate & frustrated which service level given & believe Consumer watchdogs need to investigate in this matter as a consumer I am not happy at all...!!! I expect an email immediately confirming my request of cancellation & now progress of cancellation...

Next time take payment after you confirm that you have the product rather than taking the payment, unsure if you gonna get the product or not & if cancellation made, you need to refund the money immediately as you want the payment immediately!!!