Makro Online Service Does NOT Improve.

Makro's customers have made the same complaints about poor online service for several years and yet nothing appears to change. We ordered an item nearly 4 weeks ago which still has not arrived. The order is marked complete on the website. There is no Track & Trace facility even though this is specifically mentioned in FAQs. We have received a text today to say the order has been despatched but there is no delivery date in the text. Without this essential information there is no point in sending us the text. I have seen several similar complaints about Makro on Hellopeter and replies from Makro saying that 'it won't happen again' yet nothing changes. We will not be using Makro again, either online or in store.