1 reviews | Active since Jan 2018
Makro Online Service Disgusting
Online order Targus Computer Backpack R819
I am utterly disgusted at the service I received from Makro's online store.
I placed an order on 28 April 2019. The Makro site stated delivery within 3 - 5 working days. I had to query this order several times and each time I was informed it will be delivered “tomorrow”. Eventually one their consultants called me back to inform me that they will only be able to deliver on 28 June! Totally unacceptable since the website said they had stock. I cancelled my order and asked for my money back. The consultant said it is fine and the R819 will be refunded immediately. It has now been more than 2 weeks and the money has not been refunded! I had to buy another backpack since I needed it urgently.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in this regard and the fact that no one is relaying feedback to you as transparency is paramount in such cases. Kindly be advised that we will follow up with our Finance department and request feedback on this and the soonest received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in this regard and the fact that no one is relaying feedback to you as transparency is paramount in such cases. Kindly be advised that we will follow up with our Finance department and request feedback on this and the soonest received, we will contact you.
Kind Regards,
Makro Hellopeter Team