1 reviews | Active since Nov 2019
Makro online service delivery Shocking!!!!!
I will never again purchase anything online from Makro. Online purchasing and delivery is supposed to be more convienient. However after purchasing items 3 weeks ago I have still not recieved a single item. I have sent numerous emails as well as phone calls all with the same answer someone will call you or your enquiry has been esculated esculated. After having eventually been told that my order will be delivered on Monday nothing arrived. Again I was told it was out for delivery on Tuesday, it never arrived. After requesting feedback once again I am now being ignored. I have even gone so far as to request a full refund as after 15 days (Triple the amount of time Makro's delivery policy promises) I still have not recieved my order or a reply regarding a refund. Absolutely pathetic!!!!!
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team