Makro online service & customer service is horrible.

I always shop at Makro and thought I will try and buy my goods online to save myself the trip. Placed an order in die beginning of September, expected delivery date was six days later. Phoned the customer care number last week, nobody can answer me as to where my order is, nobody can tell me when to expect my order and nobody, as promised has gotten back to me either to give an uodate. I've been very patient, its been eleven days and I still dont have my goods. Same thing, nobody can tell me where my order is, nobody can tell me when to expect my order and nobody ever got back to me either. After six phone calls I ended up cancelling my order. I live in Herm**** which is 120km from Cape Town and it takes them 11days to "try" and find out where my stuff is when I know these shops are 30mins apart from each other in Cape Town and it takes about 1hr30mins to 2hrs to get to Herm**** and . Now that I cancelled my order, they tell me it will take 5-7 days for the refund. They were quick to take my money, terrible in doing the deliveries and now even worse when doing a refund. I will not recommend anybody order anything from Makro online, their service is the WORST! Save yourself the time and go buy your goods from the store. They need to upgrade/update their tracking systems and heir customer service also needs training and actually get back to thee "said" customer if they want to do business in the future.