Makro online service complaint.

On 01 December 2025 I ordered some items from Makro online. I was informed that the delivery would take place by the Wumdrop delivery service on 3 December 2025. Wumdrop arrived soon after 09:00, and I took delivery of five containers of soft drinks and one sealed box.

Upon opening the sealed box, I found the contents to be five 2.25 liters bottles of cooldrinks that I had NOT ordered.

Nothing else (except the items stated above) was delivered. I looked on my email for the invoice, and according to the invoice: 1x 200g coffee 1x 6x 800g sliced beetroot 1x 1kg Beacon Chews 1x 750g Candy Corner sweets 1x 2 400g Thokoman peanut butter 1x 2 300g Doom insect spray 1x 2 92g Amajoya toffees 1x Milkit 48's were also delivered to me at the same time.

In spite of me actually having ordered the above goods, I did NOT receive them, only five plastic wrapped containers of soft drinks (that WERE ordered by me) and a sealed cardboard box with five 2.25l Coca-Cola soft drinks inside.

I am a very unhappy Makro customer at present to say the least.

I called the Makro complaints *** number soon after discovering that the delivery was faulty, the person I spoke to undertook to "escalate the matter", but so far, I have had no response from Makro.

I also posted my grievance on Facebook soon after, but so far, I have had no response.

On 4 December I sent my complaint to the Makro Online WhatsApp service. The WhatsApp "bot" stated that it would put me "through to someone who can help". That "someone" still has not responded in any way.

Am I just to accept that someone at Makro has ****** a part of my order? What about the security at Makro? Cameras? Controls? Guards? Does it ever exist then? Surely that is the first place in which ********ity would be obvious?

So now, what can I do next? I am just being utterly ignored. If this is a general state of affairs, online shoppers should be warned against using the Makro online service at all.

Makro online order Ref no. OD***

Thank you Renzo Giani