Makro Online service and delivery with WumDrop

Makro online orders for essential services. I have placed and paid for my order on the 18th of April 2020. The delivery address was clearly stated to be in Mbombela. I futher more checked stock with the online facility to ensure my essential order could be delivered to my parents in that town. The online platform was easy to use and I immediately recieved a review form which I completed as being very good. It is now almost one month later, my order has been halfed as they do not have stock of the items. This was still ok, but, they tried to deliver the order in Centurion even with the delivery address stating to be supp**** from Mbombela store for Mbombela address. Their Wumdrop service gave a number to phone which I contacted 59 times. Needless to say, no one answered. On their order status the order was cancelled. From Makro side which I contacted 28 times, the status was the order is with the courier. I explained, emailed and phoned every way I could. My phonecall cost far exceeded the order value. Not a phone call back. This morning my order status is "delivered". Though the order was never delivered. I am at an absolute loss for the service I have recieved. Both Wumdrop and Makro - this is the worst ever I have been treated by any company. You should be ashamed of your service. The incapability of even returning a phonecall or email. Every time you phone you hold on for 10 min or more and you do not even have the decency to reply back. Shocking service. Will never use this again, and just hope that I will recieve a refund for the order as I am not interested to deal with you ever again.