Makro Online service and Customer care are Horrible

Item: Makro
Rating: 1
Author: Rebeka K

I placed an order online for a twin feeding pillow and as per the online website, it takes 2-5 working days to deliver. Did not receive my order after the 5 days, tried calling their customer service and was on the call over 5 minutes without any agent picking up.

Sent an email and whatsapp, was told it takes 7-10 days to deliver. 13 days later I am still waiting for the delivery, sent an email requesting for a refund, still no feedback.

Very much disappointed with their service.

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Replies (1)

Rebeka K's updateReviewer Update

29 Dec 2022, 20:23

@Makro Support Team, Thank you for your prompt response. Received a call from Cohen and he was very helpful. I have received my full refund yesterday.

Rebeka K's update29 Dec 2022, 20:23

Reviewer Update

@Makro Support Team, Thank you for your prompt response. Received a call from Cohen and he was very helpful. I have received my full refund yesterday.