1 reviews | Active since Oct 2019
Makro Online Service a ****?
I wish I could give Makro Online customer service a ZERO star rating because that's how much they suck.
I placed an order on Sep 16th and paid for it but yet to receive it. Below is the email thread:
From: Lucas C Sent: Wednesday, October 09, 2019 4:50 PM To: 'Makro Customer Services' <***> Cc: *** Subject: RE: [Makro] Re: Online order #MAK***
Guys, seriously…***?
What’s the status of my delivery and why haven’t you responded to me as yet?
You are quick to take my money but you don’t seem to give a **** about the customer receiving what they’ve paid for?
I really don’t want to be nasty but your lack of customer support will certainly drive me to it.
Should I resort to threats before something gets done?
Please, I just want my order then I promise I’ll never contact you again.
Beyond frustrated customer
Lucas
From: Lucas C Sent: Monday, October 07, 2019 1:47 PM To: 'Makro Customer Services' <***> Cc: aceshigh19 Subject: RE: [Makro] Re: Online order #MAK***
Hi Thembisile
I have heard nothing regarding my delivery?
You’ve confirmed proof of payment and that you’ll be following up with the Supplier?
I purchased this item almost a month ago, WHAT IS THE HOLD UP????
Regards Lucas
From: Thembisile Shongwe (Makro Customer Services) <***> Sent: Friday, September 27, 2019 1:11 PM To: Lucas C <***> Subject: [Makro] Re: Online order #MAK***
##- Please type your reply above this line -## Your request (286703) has been updated. To add additional comments, reply to this email. Thembisile Shongwe (Makro) Sep 27, 13:10 SAST Good day Lucas,
Thank you for the email.
Please be advised that we have received payment for the above mentioned order. The order is in progress and awaiting dispatch, we will revert with feedback on the delivery.
Apologies for any inconvenience caused.
Regards,
Online support team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management and request further assistance in this regard. The soonest we receive feedback, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management and request further assistance in this regard. The soonest we receive feedback, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for at least acknowledging my complaint but having to wait another two days for a response edges us closer to the ONE MONTH mark since I placed my order.
As an Industry giant you should be ashamed of the poor service delivery your online shop has to offer customers, it's *****ing your image. So either vastly improve it or simply close it down as you're alienating customers to rather spend their money elsewhere.
I don't know how long this situation will be dragged out for but I guarantee you that I'll never spend another dime at your Stores, I'd rather pay a little bit extra at a competitor and have the peace of mind that I won't be subjected to this type of ordeal.
Get your house in order.
Thank you for at least acknowledging my complaint but having to wait another two days for a response edges us closer to the ONE MONTH mark since I placed my order.
As an Industry giant you should be ashamed of the poor service delivery your online shop has to offer customers, it's *****ing your image. So either vastly improve it or simply close it down as you're alienating customers to rather spend their money elsewhere.
I don't know how long this situation will be dragged out for but I guarantee you that I'll never spend another dime at your Stores, I'd rather pay a little bit extra at a competitor and have the peace of mind that I won't be subjected to this type of ordeal.
Get your house in order.
Your 48 hour reply time has lapsed 48 hours ago and I'm yet to receive any sort of indication regarding the whereabouts of my order/delivery.
@HelloPeter - how do I proceed with legal action as I'm out of pocket and Makro has failed to deliver what I've paid for?
This situation is beyond ridiculous and it just seems as if no-one cares.
Regards
Lucas
Your 48 hour reply time has lapsed 48 hours ago and I'm yet to receive any sort of indication regarding the whereabouts of my order/delivery.
@HelloPeter - how do I proceed with legal action as I'm out of pocket and Makro has failed to deliver what I've paid for?
This situation is beyond ridiculous and it just seems as if no-one cares.
Regards
Lucas
Please be advised that you will receive a call shortly with regards to your order.
Kind Regards,
Makro Hellopeter Team
Please be advised that you will receive a call shortly with regards to your order.
Kind Regards,
Makro Hellopeter Team
So my package finally delivered yesterday...39 days after I placed the original order. Taking weekends out of the equation it's 1 day shy of a calendar month of working days it took you to resolve this matter. A shocker to say the least.
I'll be frank about it...relieved that it's over but confident that it's been the worst online shopping experience ever.
In conclusion...I'll never buy at Makro Online again, and out of principle I'll also be avoiding your physical stores.
I'd rather shop elsewhere, thank you.
Lucas
So my package finally delivered yesterday...39 days after I placed the original order. Taking weekends out of the equation it's 1 day shy of a calendar month of working days it took you to resolve this matter. A shocker to say the least.
I'll be frank about it...relieved that it's over but confident that it's been the worst online shopping experience ever.
In conclusion...I'll never buy at Makro Online again, and out of principle I'll also be avoiding your physical stores.
I'd rather shop elsewhere, thank you.
Lucas