Makro online service a mess

This has got to be the worst online service ever. I always buy online and have never been so inconvenienced. I bought food stuffs for my 6 month old baby from Makro. Guess what, I received Sunlight washing powder. This is after I had received confirmation that my parcel would be delivered before 17:00. So I did not top up for my baby because I was expecting my parcel. The next thing, at about 16:30, my parcel arrives. Guess what, it's powdered soap. I panick, I phone the delivery company, they say they have delivered the correct parcel they got from Makro. Then I phone Makro, I had to hold for more than 45min until they put me through to an online dept manager. The online dept manager doesn't pick up, they put me through to the store manager (Cornubia). I explain everything to the store manager and the matter is taken back to the online manager. I explain to the online manager who happens to be a woman, her name is Nozipho, that I am seating with a 6month old baby that will have to sleep on an empty stomach because they have mixed up orders. Lady doesn't come with a solution. Instead she promises that my order will be delivered tomorrow. After spending money on airtime calling them, I must spend more money to pay the nanny overtime so she can take care of the baby while I rush to buy food for my baby. And still use my car, my petrol to go to the shops. And they are not bothered. I really am dissapointed with the online service from Makro and the audacity of Nozipho to shift the blame to the courier company. Am I a customer of DSV, did I buy from DSV? Like really? Nooooo! The service from Makro online is so dissapointing. I'm going to end up spending double for the same goods because of their incompetence and they still won't take responsibility and come with a solution. An apology doesn't give my baby food. I really would like to see how the matter gets resolved