Makro online Service.

This review is for Makro Online.

On the 9th of june I purchase a Tenda 300Mbps High Power WiFi Access Point | AP5 from Makro online. At the time of purchase it showed stock and was informed that the delivery will take 7 - 10 working days to deliver.

Received a confirmation email of my online order Order detail #MAK***.

I contacted Makro on the 24th of June, using the contact number supp**** ***and after waiting for 20min on the line, was eventually helped.

I queried the reason as to why my order was not delivered, and after being placed on hold for another 5 min, was told that there was no stock and that their supplier will only receive stock on the 6th of July.

I then requested that they cancel my order and refund me my money. Which they did but then proceeded to inform me that t will take another 7 - 10 working days before they can refund me. This not acceptable, having to wait almost 3 weeks before Makro can refund me.

I then requested to speak to a manager and was subsequently placed on hold and after 3 min, I could hear them talking and then put back on hold and then they dropped the call.

This is appalling service from one of S.A biggest retails store. I not yet received an order cancellation email nor a phone call from them.

If anyone employee of Makro is reading this your more that welcome to contact me to resolve this matter.

Sincerely Lourens de Lange