1 reviews | Active since Feb 2013
Makro Online Service
I ordered a Built-in Cupboard through Makro online (Online exclusive offer, 3rd party) on the 7th of June. Expected delivery was the 14th of June according to the confirmation message. I called Makro the 1st time on the 13th of June since the order tracking system showed that they were still waiting for payment (although I paid in full on the 7th of June). This was then fixed.
By the 21st of June I still haven't received my order and called Makro who said they would call me back. This did not happen. Ticket #123646 was registered.
The 25th of June I still have not received any feedback so I rep**** to the Makro Marketplace Team email received when ticket number #123646 was registered.
By the 27th I still haven't received any feedback from Makro so I called again. After being placed on hold for quite some time they said they would come back to me.
It is now 1 July and guess what? I still haven't heard anything from Makro...
If only the delivery and customer care services worked as good as the payment service!
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience this has caused, the mishap of collection and for the lack of feedback in this regard. We will make the necessary follow up and contact the necessary management to have this sorted as soon as possible to prevent further inconveniences.
The soonest feedback is received, we will contact you.
We do humbly apologize for this and thank you for allowing us to resolve.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the inconvenience this has caused, the mishap of collection and for the lack of feedback in this regard. We will make the necessary follow up and contact the necessary management to have this sorted as soon as possible to prevent further inconveniences.
The soonest feedback is received, we will contact you.
We do humbly apologize for this and thank you for allowing us to resolve.
Kind Regards,
Makro Hellopeter Team