TW
TeleCast W
1 reviews | Active since Apr 2020
28 Apr 2020, 11:25
Makro online ******** - take your money never receive order.
Ordered online 5th April. Have since had 3 after sales calls to ask how my experience was. I explained that never received, in fact order is still waiting and has been packed as per online account status. They said they would resolve and send ASAP. 28th April and still the online status has not progressed and I do still not have my essential items ordered. I would like to speak to someone, however there is no support available. Makro are the new ******* online to be-careful of..
Helpful (0)
Replies (10)0
Replies (10)
Makro's replyOfficial
28 Apr 2020, 13:34Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply28 Apr 2020, 13:34
Official
Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
TW
TeleCast W's updateReviewer Update
29 Apr 2020, 14:17Got a mail from Makro confirming deliver to be arranged for today, by Ashleigh Panday. "Kindly be advised that delivery has been arranged for tomorrow 29/04/2020, I will be sure to follow-up to ensure that delivery has been received. ". The order has not been handed to courier and has not been delivered, the online status is still reflects the same, no progress since 16th April.
This matter has been handled terribly. Order confirmed on 5th April. Communicated with Nthabeleng Tikoe on 14th April, on 16th order was updated and packed. Ever since I have been battling to get updates or delivery, let alone service. On the 28th April received mail from Ashleigh Panday as stated above. It's all lip service, nothing further has happened. Makro have become online ********.
This matter has been handled terribly. Order confirmed on 5th April. Communicated with Nthabeleng Tikoe on 14th April, on 16th order was updated and packed. Ever since I have been battling to get updates or delivery, let alone service. On the 28th April received mail from Ashleigh Panday as stated above. It's all lip service, nothing further has happened. Makro have become online ********.
TW
TeleCast W's update29 Apr 2020, 14:17
Reviewer Update
Got a mail from Makro confirming deliver to be arranged for today, by Ashleigh Panday. "Kindly be advised that delivery has been arranged for tomorrow 29/04/2020, I will be sure to follow-up to ensure that delivery has been received. ". The order has not been handed to courier and has not been delivered, the online status is still reflects the same, no progress since 16th April.
This matter has been handled terribly. Order confirmed on 5th April. Communicated with Nthabeleng Tikoe on 14th April, on 16th order was updated and packed. Ever since I have been battling to get updates or delivery, let alone service. On the 28th April received mail from Ashleigh Panday as stated above. It's all lip service, nothing further has happened. Makro have become online ********.
This matter has been handled terribly. Order confirmed on 5th April. Communicated with Nthabeleng Tikoe on 14th April, on 16th order was updated and packed. Ever since I have been battling to get updates or delivery, let alone service. On the 28th April received mail from Ashleigh Panday as stated above. It's all lip service, nothing further has happened. Makro have become online ********.
TW
TeleCast W's updateReviewer Update
29 Apr 2020, 14:22At this stage I actually would like a refund as I do not need more broken promises from Makro and would prefer to make online essential item purchases reliably, from trust worth company.
TW
TeleCast W's update29 Apr 2020, 14:22
Reviewer Update
At this stage I actually would like a refund as I do not need more broken promises from Makro and would prefer to make online essential item purchases reliably, from trust worth company.
TW
TeleCast W's updateReviewer Update
30 Apr 2020, 11:1130th April remains the same, still no movement on status. "Please be advised that we have escalated your complaint through to the relevant superiors based at our Strubens Valley branch. We will revert back as soon as we have a concrete response from them." - Doctor Moyo (Makro) Apr 30, 09:40 SAST
TW
TeleCast W's update30 Apr 2020, 11:11
Reviewer Update
30th April remains the same, still no movement on status. "Please be advised that we have escalated your complaint through to the relevant superiors based at our Strubens Valley branch. We will revert back as soon as we have a concrete response from them." - Doctor Moyo (Makro) Apr 30, 09:40 SAST
TW
TeleCast W's updateReviewer Update
30 Apr 2020, 19:05Had a call today with support lady who promised to ensure delivery today. Once again nothing has progressed and I still await my order. Makro, do not use during covid, they are very unreliable and full of broken of promises..
TW
TeleCast W's update30 Apr 2020, 19:05
Reviewer Update
Had a call today with support lady who promised to ensure delivery today. Once again nothing has progressed and I still await my order. Makro, do not use during covid, they are very unreliable and full of broken of promises..
TW
TeleCast W's updateReviewer Update
01 May 2020, 09:43Still no progress. I think compensation is in order. This is now way beyond funny.
TW
TeleCast W's update01 May 2020, 09:43
Reviewer Update
Still no progress. I think compensation is in order. This is now way beyond funny.
TW
TeleCast W's updateReviewer Update
04 May 2020, 10:40May 1, 15:41 SAST from Ashleigh Panday (Makro) - "Please accept our sincerest apologies for the inconvenience caused. Please be advised that our Online team has arranged delivery for Monday.
Once again, we do sincerely apologize for the inconvenience caused.
Hope you find the above in order. "
Nothing has been delivered and yet another broken promise from Makro, nothing delivered. I managed to get hold of call centre, and very simply I have requested a refund, they can keep their good. I will not use Makro ever again, they have lost customer due to being useless and not honest.
Once again, we do sincerely apologize for the inconvenience caused.
Hope you find the above in order. "
Nothing has been delivered and yet another broken promise from Makro, nothing delivered. I managed to get hold of call centre, and very simply I have requested a refund, they can keep their good. I will not use Makro ever again, they have lost customer due to being useless and not honest.
TW
TeleCast W's update04 May 2020, 10:40
Reviewer Update
May 1, 15:41 SAST from Ashleigh Panday (Makro) - "Please accept our sincerest apologies for the inconvenience caused. Please be advised that our Online team has arranged delivery for Monday.
Once again, we do sincerely apologize for the inconvenience caused.
Hope you find the above in order. "
Nothing has been delivered and yet another broken promise from Makro, nothing delivered. I managed to get hold of call centre, and very simply I have requested a refund, they can keep their good. I will not use Makro ever again, they have lost customer due to being useless and not honest.
Once again, we do sincerely apologize for the inconvenience caused.
Hope you find the above in order. "
Nothing has been delivered and yet another broken promise from Makro, nothing delivered. I managed to get hold of call centre, and very simply I have requested a refund, they can keep their good. I will not use Makro ever again, they have lost customer due to being useless and not honest.
TW
TeleCast W's updateReviewer Update
05 May 2020, 07:09As expected, nothing never arrived and have requested a full refund. Let's see how long this takes to process. Makro are ******** and should not be doing any business online as they cannot keep a promise. Do not use them, try avoid if you want a reliable service.
TW
TeleCast W's update05 May 2020, 07:09
Reviewer Update
As expected, nothing never arrived and have requested a full refund. Let's see how long this takes to process. Makro are ******** and should not be doing any business online as they cannot keep a promise. Do not use them, try avoid if you want a reliable service.
TW
TeleCast W's updateReviewer Update
06 May 2020, 13:186th May now, over a month since order placed and paid for. Called the store directly and spoke to online manage Marcelle who assured me he would call back in 30 minutes to let me know how they could fix. 4 hours later still nothing. All in all, I am sick to death of this disgusting service. I want a refund. Today I lay a charge of theft at police station as this is *******.
TW
TeleCast W's update06 May 2020, 13:18
Reviewer Update
6th May now, over a month since order placed and paid for. Called the store directly and spoke to online manage Marcelle who assured me he would call back in 30 minutes to let me know how they could fix. 4 hours later still nothing. All in all, I am sick to death of this disgusting service. I want a refund. Today I lay a charge of theft at police station as this is *******.
TW
TeleCast W's updateReviewer Update
06 May 2020, 13:41Marcel Pretorius has delivered. He called directly after delivery to check in.. Delivery arrived @ 13:25 6th May. This is they type of staff Makro should have solving problems, not any of staff previously dealt with. All lip service and no action. Marcel actually did what he said. Makro as whole very bad, every other BEE compliant staff member dealt with, plain and simple useless..
TW
TeleCast W's update06 May 2020, 13:41
Reviewer Update
Marcel Pretorius has delivered. He called directly after delivery to check in.. Delivery arrived @ 13:25 6th May. This is they type of staff Makro should have solving problems, not any of staff previously dealt with. All lip service and no action. Marcel actually did what he said. Makro as whole very bad, every other BEE compliant staff member dealt with, plain and simple useless..