NM
Nonosi M
1 reviews | Active since Jan 2020
13 Jan 2020, 19:51
Makro online ****
**** **** ****, I placed online order November 30th. Makro failed to deliver so I cancelled my order. I emailed with no respond, I called 15 times Spoke to David Sibusiso Mabena and Katlego Koatleng and others. I was promised a call back as soon as my refund was processed. Makro does not value customers. I am taking them to my legal wise lawyers, I want my money and I will make sure they pay my phone Bill. They need to be taught a lesson. I have every single email I sent and the times and dates of the calls. Makro will learn not to mess with loyal customers. Backlog for 2 months really!!!
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Makro's replyOfficial
15 Jan 2020, 09:47Good day Nonosi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with the relevant departments and online managers regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with the relevant departments and online managers regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Makro's reply15 Jan 2020, 09:47
Official
Good day Nonosi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with the relevant departments and online managers regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we are currently liaising with the relevant departments and online managers regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team