Makro Online sales transaction is disastrous!

I have been buying from Makro for many years and recently I decided to purchase a television from their online webstore. What a disaster. After waiting for delivery for 5 days I decided to log in again and check my order history. It did not display my transaction at all. When I called the Makro Support Centre, they said the tv would be delivered the following day. I didn't trust that "go-away" answer, so I phoned the courier company, they didn't know about my order. I called the store, and they could not find my order. I called the Makro Support Centre back and they stayed on the line while putting my through to the store again. While talking to the store, the Support Agent noticed that my order had been cancelled. Eventually, the store called back and confirmed the order had been cancelled because they did not have stock to fulfil the order. At this point the transaction is pending, meaning the bank has reserved the payment for the merchant but the merchant has neither accepted or rejected the payment. What a mess. I will never ever purchase anything from Makro Online ever again. There is no transaction tracker on their system nor any email or SMS notifications to tell the customer the progress or any updates whatsoever. They should stick to being a brick-and-mortar store as the online experience I had was very poor indeed. There is still no resolution currently. I am stuck with this mess.