Makro Online Sales Sucks

I'm hoping after I have tried numerous times to contact and resolve my issue with my recent online order that this review will entice someone at Makro to actually help. I ordered for the very first time online on the 27th Nov and Makro delivered incorrect number of items ordered and paid for. I asked the driver to take back the order and he assured me he would check with warehouse and make sure they delivered the correct order. This never happened.

In fact i instead received an email notification informing me that my order had been cancelled !! I went on to my password protected online profile to see that someone at Makro had cancelled my order !! In this digital day and age I didn't think that that was possible even legal. However I managed to get a hold of their customer care number but no one answered so i mailed the makro care email address. I got and escalation email response. I then got to speak to four makro employees and had to explain in detail the issue only for each call ending with them escalatiing ... to whom I have no idea. Not only is their onlines sales and distribution system broken they seem to hire staff that dont understand the makro business. Still not resolved I sent another email and called their 0800 number thrice this morning only to have them cut my calls. I am really disappointed with Makro ..hoping someone somewhere will call me to resolve. Its not rocket science ....