1 reviews | Active since Dec 2015
Makro online sales problem
I have been trying to reach someone at Makro since yesterday.
I wanted to buy an LG 42 l NeoChef Solo Microwave online yesterday (stock showed available at Ottery & Montaque Gardens stores, Western Cape), which was on promotion for R2499. When I proceeded to make payment though, the website showed the item out of stock. The promotion ended yesterday, but the stores showed in stock. So now I still want the microwave, but will not buy it at full price – it showed in stock, so it is unacceptable that I could not make the purchase. I have taken screenshots of all the steps up to the point of making payment (attached).
So since yesterday I have not been able to get in touch with Makro (phone, email and online contact form), so someone of Makro needs to get in touch ASAP please - I will supply my contact details privately.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will contact you shortly via email to gather more information that'll help up escalate this matter to the relevant management so that it can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We will contact you shortly via email to gather more information that'll help up escalate this matter to the relevant management so that it can be addressed. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in future.
Please be advised that we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,