Makro Online Sales Misleading and false promises

we placed a order for a Lorenzetti Bella Electric Shower Water Heater on the 26th August 2019 upon completion of payment and the order being accepted by makro we were given a delivery time period of 2-5 working days with estimated delivery date being the 2nd of September 2019 i emailed there customer care at *** (as per the online website) and they didnt even have the decency to reply. come the 2nd no delivery so this morning the 3rd of September 2019 we contacted the customer care line on *** and the first person we spoke to indicated that he will contact the courier company and revert back to us with details this call took place at 09:30 this morning still no call back so we called a second time at 12:40 and the lady that answered indicated that the order can take up to 21days this is very misleading as the estimated delivery date was the 2nd of september and there online website gives a turn around time of 2 - 5 working days for delivery.

this is unacceptable and appalling service by the makro customer care team and there ecommerce team in that they are misleading there customers and failing to keep promises as promised to us the customer. its very clear somebody on there side is clearly not doing there job nor have the necessary business etiquette as they try blaming the customer instead of resolving the issue. they dont answer emails and refuse to assist. this needs to stop and makro needs to resolve this issue otherwise us as customers will have no choice but to take this matter to social media and the consumer ombudsman as they false advertise fail to assist customers and are not providing a quality service. this is disgusting service.