FM
Fawaz M
1 reviews | Active since Dec 2019
19 Dec 2019, 15:20
Makro Online sales & customer care
I have also been caught by Makro as the online order placed on the 27 November 2019 is part delivered and now I have been shifted from pillar to post trying to resolve this. The package shows delivered and completed on the Makro website. I have tired the national call centre more than 6 times and even tried email the issue.
Whilst the operators seem helpful, nobody gets back to you to give feedback or any assurances. not sure what is left to do other than to make a legal case against makro.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
20 Dec 2019, 11:17Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply20 Dec 2019, 11:17
Official
Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
FM
Fawaz M's updateReviewer Update
24 Dec 2019, 10:59Dear Makro Hellopeter Team
Since your reply on the 20 December 2019, I have not had any feedback/response from Makro, despite your commitment of "concrete feedback within a period of 24 to 48 hours". I cannot believe that your customer care is this shocking.....all i want is delivery of the goods i paid for on the 29 Nov 2019
Since your reply on the 20 December 2019, I have not had any feedback/response from Makro, despite your commitment of "concrete feedback within a period of 24 to 48 hours". I cannot believe that your customer care is this shocking.....all i want is delivery of the goods i paid for on the 29 Nov 2019
FM
Fawaz M's update24 Dec 2019, 10:59
Reviewer Update
Dear Makro Hellopeter Team
Since your reply on the 20 December 2019, I have not had any feedback/response from Makro, despite your commitment of "concrete feedback within a period of 24 to 48 hours". I cannot believe that your customer care is this shocking.....all i want is delivery of the goods i paid for on the 29 Nov 2019
Since your reply on the 20 December 2019, I have not had any feedback/response from Makro, despite your commitment of "concrete feedback within a period of 24 to 48 hours". I cannot believe that your customer care is this shocking.....all i want is delivery of the goods i paid for on the 29 Nov 2019