MAKRO ONLINE SA

I purchased a hair clipper from Makro Online SA on April 3, 2024. The courier delivered the incorrect package to me on April 8, and we have been in contact ever since. On April 15, 2024, the courier picked up the incorrect package. There is no help from head office for ***. Every time you call, they promise to call you back, but they are unable to even locate my package. This is poor customer service from Makro, and Nkosinathi Dlamini, the agent, declined to transfer/escalate my call to a more capable person so they could provide further information. Upon requesting cancellation options, they advised that it will take 72 hours for confirmation of the cancellation and there after they will advise as to how long it will take for funds to be reversed.