Makro Online Review - Frustrating Double Payment Issue

I ordered online from Makro Online on 30 May 2025, and to my dismay, the payment was deducted twice from my account. Despite multiple emails and phone calls, including sending screenshots proving the double payment, the issue remains unresolved. Their customer service is painfully slow, taking forever to respond. To make matters worse, they now demand a PDF of my bank statement, which I’m unwilling to provide as it contains all my personal transactions. Surely, they have their own bank records to confirm receiving the payment twice! This request is not reasonable and shows a lack of accountability. Makro’s handling of this situation has been frustrating and unprofessional, making me think twice about shopping with them again.