Makro online returns suck 100%

Dear Makro social media team,

Thanks so much for your theatrical response to my complaint. Absolutely nothing has been done since I received your reply. I've logged an online return and still haven't heard a single word from anyone. I will definitely never make use of your services, or rather, a lack thereof again. What a schlep! Tried calling the call centre to follow up twice today and no-one answered. This is really disgusting and disappointing.

Makro’s reply 21 Mar 2025 at 11:26 Hi M

We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.

Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced.

Please know that we take your experience very seriously.

Rest assured, we are giving our full attention to the investigation of your orders, referenced by EI4C , to understand and resolve the issues at hand.

We promise to keep you updated and provide feedback at the earliest opportunity.

With sincere regards, The Makro Social Media Team