RD
Richard D
1 reviews | Active since Nov 2018
05 Jan 2020, 08:46
Makro Online - returns simply don't work
Ordered 2 things for Christmas: 1. Came incomplete - i.e. parts missing from the box :( 2. Basically a **** product (mosquito thingy) that doesn't do it's job What's worse, is Makro's returns online just doesn't DO anything... You file a request, and hear nothing...
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
11 Jan 2020, 09:34Good day Richard,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Makro's reply11 Jan 2020, 09:34
Official
Good day Richard,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 working hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
RD
Richard D's updateReviewer Update
13 Jan 2020, 12:42Been basically told to IGNORE what it says on their website:
"What happens next?When you submit a request, it gets sent to our customer service team. They will get in touch with you to arrange a convenient time for collection - this process will happen within 2-5 working days.Sometimes, Makro will need to send out a manufacturers technician who will come to you to assess your item.We will keep you updated about the outcome of your request."
--> instead go to the store?!
Why is their website so completely unhelpful!
"What happens next?When you submit a request, it gets sent to our customer service team. They will get in touch with you to arrange a convenient time for collection - this process will happen within 2-5 working days.Sometimes, Makro will need to send out a manufacturers technician who will come to you to assess your item.We will keep you updated about the outcome of your request."
--> instead go to the store?!
Why is their website so completely unhelpful!
RD
Richard D's update13 Jan 2020, 12:42
Reviewer Update
Been basically told to IGNORE what it says on their website:
"What happens next?When you submit a request, it gets sent to our customer service team. They will get in touch with you to arrange a convenient time for collection - this process will happen within 2-5 working days.Sometimes, Makro will need to send out a manufacturers technician who will come to you to assess your item.We will keep you updated about the outcome of your request."
--> instead go to the store?!
Why is their website so completely unhelpful!
"What happens next?When you submit a request, it gets sent to our customer service team. They will get in touch with you to arrange a convenient time for collection - this process will happen within 2-5 working days.Sometimes, Makro will need to send out a manufacturers technician who will come to you to assess your item.We will keep you updated about the outcome of your request."
--> instead go to the store?!
Why is their website so completely unhelpful!