Makro Online Return Service

This is such a disgrace for a company as huge as Makro to have learned their return process could drag for over a month and still counting! I was issued damaged items, 4 side plates that have uncured paint”reject items”, I was issued a blender with a broken lid and dinner plates which not only are a wrong colour but make and brand. Logged a complaint for return and exchange, had service request logged but nothing came of them, sent emails and WhatsApp but have been told a courier will be sent. All these products are unused and in their original package but it seems they want these products to eventually get damaged in my hands or is it possible to conclude that they don’t care for their customers. Every single week I sent another follow up mail and receive the generic response but nothing gets resolved.