MS
Mosa S
1 reviews | Active since Feb 2025
01 Mar 2025, 10:34
Makro Online Return Policy is False Advertising
Good Morning Makro,
I logged a return on the 23rd of February 2025 for my "50"inch Hisense TV and requested that the device be collected on the 27th of February 2025, then called on the 26th of February and spoke with (Ntokozo), stating the importance of the device being collected either on the 27th or 28th of February and yet today is the 1st of March 2025 and I have not heard anything from Makro regarding my device return and the device is still at my premises.
Ntokozo stated that she had escalated my request to the collection team for my device return on promised dates, yet till today no call, no follow up, nothing, absolute garbage from Makro.
Now I have just got off a call with another one of your agents (Mojalefa) who says that no returns are accepted after 14 days as per Makro policy, however, if this is the case, why then do I have a 3 year warranty Makro? What's the point of having a warranty when I can't have my device repaired or returned for evaluation?
Why am I getting different answers from your support agents?
This is truly UNACCEPTABLE and honestly just terrible service from you Makro.
I'll never purchase anything again from Makro after these shenanigans and I would advice others to do the same.
Helpful (0)
Replies (8)0
Replies (8)MS
Mosa S's updateReviewer Update
22 Mar 2025, 13:30Good afternoon Makro,
At this point I’m at a loss for words truly.
Since the 11th of March when the technicians came to evaluate my television, I have since not heard any feedback after 8 working days regarding the outcome of my device with isn’t even 3 months old.
Your service seriously in need of improvement, as I’ve spoken with 3 consultants via the Makro WhatsApp Number.
Katlego, Keia and Tebogo who have all gone silent after querying the results of the technician’s evaluation.
Do I need to lodge a complaint with the NCC before my matter is taken seriously or what?
At this point I’m at a loss for words truly.
Since the 11th of March when the technicians came to evaluate my television, I have since not heard any feedback after 8 working days regarding the outcome of my device with isn’t even 3 months old.
Your service seriously in need of improvement, as I’ve spoken with 3 consultants via the Makro WhatsApp Number.
Katlego, Keia and Tebogo who have all gone silent after querying the results of the technician’s evaluation.
Do I need to lodge a complaint with the NCC before my matter is taken seriously or what?
MS
Mosa S's update22 Mar 2025, 13:30
Reviewer Update
Good afternoon Makro,
At this point I’m at a loss for words truly.
Since the 11th of March when the technicians came to evaluate my television, I have since not heard any feedback after 8 working days regarding the outcome of my device with isn’t even 3 months old.
Your service seriously in need of improvement, as I’ve spoken with 3 consultants via the Makro WhatsApp Number.
Katlego, Keia and Tebogo who have all gone silent after querying the results of the technician’s evaluation.
Do I need to lodge a complaint with the NCC before my matter is taken seriously or what?
At this point I’m at a loss for words truly.
Since the 11th of March when the technicians came to evaluate my television, I have since not heard any feedback after 8 working days regarding the outcome of my device with isn’t even 3 months old.
Your service seriously in need of improvement, as I’ve spoken with 3 consultants via the Makro WhatsApp Number.
Katlego, Keia and Tebogo who have all gone silent after querying the results of the technician’s evaluation.
Do I need to lodge a complaint with the NCC before my matter is taken seriously or what?
MS
Mosa S's updateReviewer Update
25 Mar 2025, 14:21Good day,
It's been over 24hrs and still have not heard anything from your team.
I did another follow up on your WhatsApp line only to be met with the same response as you that "they escalated the issue.
Is escalating the only thing you can do. Please note as my previous reply, I have taken further steps regarding this matter and have started the process with the NCC.
Thank you
It's been over 24hrs and still have not heard anything from your team.
I did another follow up on your WhatsApp line only to be met with the same response as you that "they escalated the issue.
Is escalating the only thing you can do. Please note as my previous reply, I have taken further steps regarding this matter and have started the process with the NCC.
Thank you
MS
Mosa S's update25 Mar 2025, 14:21
Reviewer Update
Good day,
It's been over 24hrs and still have not heard anything from your team.
I did another follow up on your WhatsApp line only to be met with the same response as you that "they escalated the issue.
Is escalating the only thing you can do. Please note as my previous reply, I have taken further steps regarding this matter and have started the process with the NCC.
Thank you
It's been over 24hrs and still have not heard anything from your team.
I did another follow up on your WhatsApp line only to be met with the same response as you that "they escalated the issue.
Is escalating the only thing you can do. Please note as my previous reply, I have taken further steps regarding this matter and have started the process with the NCC.
Thank you
MS
Mosa S's updateReviewer Update
03 Apr 2025, 14:41Good day,
I've attached pictures in PDF format as requested to the email provided.
Both Picture of TV and Serial Number.
I've attached pictures in PDF format as requested to the email provided.
Both Picture of TV and Serial Number.
MS
Mosa S's update03 Apr 2025, 14:41
Reviewer Update
Good day,
I've attached pictures in PDF format as requested to the email provided.
Both Picture of TV and Serial Number.
I've attached pictures in PDF format as requested to the email provided.
Both Picture of TV and Serial Number.
MS
Mosa S's updateReviewer Update
07 Apr 2025, 21:53Hi
I’ve not been assisted, called or connected by anyone since submitting the pictures.
I’ve not been assisted, called or connected by anyone since submitting the pictures.
MS
Mosa S's update07 Apr 2025, 21:53
Reviewer Update
Hi
I’ve not been assisted, called or connected by anyone since submitting the pictures.
I’ve not been assisted, called or connected by anyone since submitting the pictures.
MS
Mosa S's updateReviewer Update
09 Apr 2025, 12:19Hello there,
How is that true when we're going to 2 months dealing with the same query reported since the 23rd of February?
No one calls, agents have no answers, it's one escalation after another.
Hopefully the National Consumer Commission can assist me with this.
But I appreciate your assistance.
How is that true when we're going to 2 months dealing with the same query reported since the 23rd of February?
No one calls, agents have no answers, it's one escalation after another.
Hopefully the National Consumer Commission can assist me with this.
But I appreciate your assistance.
MS
Mosa S's update09 Apr 2025, 12:19
Reviewer Update
Hello there,
How is that true when we're going to 2 months dealing with the same query reported since the 23rd of February?
No one calls, agents have no answers, it's one escalation after another.
Hopefully the National Consumer Commission can assist me with this.
But I appreciate your assistance.
How is that true when we're going to 2 months dealing with the same query reported since the 23rd of February?
No one calls, agents have no answers, it's one escalation after another.
Hopefully the National Consumer Commission can assist me with this.
But I appreciate your assistance.
MS
Mosa S's updateReviewer Update
14 Apr 2025, 14:14Hello,
Thank you for your response, however, I'd like to pose a question.
What will happen to my service call and CPA once the six months passes while still struggling to find a resolution with my query?
As I remember, the device was purchased in December and my query was reported in February.
Now we're in April meaning only two more months are left for my CPA to be considered, so what will happen once we reach July without a solution?
Thank you for your response, however, I'd like to pose a question.
What will happen to my service call and CPA once the six months passes while still struggling to find a resolution with my query?
As I remember, the device was purchased in December and my query was reported in February.
Now we're in April meaning only two more months are left for my CPA to be considered, so what will happen once we reach July without a solution?
MS
Mosa S's update14 Apr 2025, 14:14
Reviewer Update
Hello,
Thank you for your response, however, I'd like to pose a question.
What will happen to my service call and CPA once the six months passes while still struggling to find a resolution with my query?
As I remember, the device was purchased in December and my query was reported in February.
Now we're in April meaning only two more months are left for my CPA to be considered, so what will happen once we reach July without a solution?
Thank you for your response, however, I'd like to pose a question.
What will happen to my service call and CPA once the six months passes while still struggling to find a resolution with my query?
As I remember, the device was purchased in December and my query was reported in February.
Now we're in April meaning only two more months are left for my CPA to be considered, so what will happen once we reach July without a solution?
MS
Mosa S's updateReviewer Update
15 Apr 2025, 11:26Hi,
I received a call today from Richard stating that my refund has been approved and that I would receive some form of email that I can present at my nearest Makro Dealer, however, I have not found anything in my mails.
Is there another form of Reference that I may use to identify myself once I get there like my Makro Card?
If not, could Richard please resend the email so that I don't appear lost once I get to the dealer?
Thank you
I received a call today from Richard stating that my refund has been approved and that I would receive some form of email that I can present at my nearest Makro Dealer, however, I have not found anything in my mails.
Is there another form of Reference that I may use to identify myself once I get there like my Makro Card?
If not, could Richard please resend the email so that I don't appear lost once I get to the dealer?
Thank you
MS
Mosa S's update15 Apr 2025, 11:26
Reviewer Update
Hi,
I received a call today from Richard stating that my refund has been approved and that I would receive some form of email that I can present at my nearest Makro Dealer, however, I have not found anything in my mails.
Is there another form of Reference that I may use to identify myself once I get there like my Makro Card?
If not, could Richard please resend the email so that I don't appear lost once I get to the dealer?
Thank you
I received a call today from Richard stating that my refund has been approved and that I would receive some form of email that I can present at my nearest Makro Dealer, however, I have not found anything in my mails.
Is there another form of Reference that I may use to identify myself once I get there like my Makro Card?
If not, could Richard please resend the email so that I don't appear lost once I get to the dealer?
Thank you
MS
Mosa S's updateReviewer Update
22 Apr 2025, 13:00Good day Makro Team,
I went to Makro Wonder Boom on the 17th of April as promised with the faulty TV that I had and upon arriving I looked for Jane to assist me, however, as I me her she said "she'd be right back" to assist with the credit refund but after 20 minutes for waiting Jane never assisted me nor came back to me but I was approached by a young man working for Skyworth who then went to look for a manager that could assist me and lucky enough - I met Titus.
He assisted me with care and made sure I didn't struggle with anything, so I insisted on doing an upgrade rather than a replacement.
The new TV was delivered on the 19th and I am very happy with the product thus far.
Thank you Makro Social Media Team on Hello Peter for assisting me with this when all other channels such as the WhatsApp, Customer Care and all else failed to provide a valid solution or assistance.
You and your team all deserve a Bells and promotion.
I appreciate your assistance truly. Thank you
I went to Makro Wonder Boom on the 17th of April as promised with the faulty TV that I had and upon arriving I looked for Jane to assist me, however, as I me her she said "she'd be right back" to assist with the credit refund but after 20 minutes for waiting Jane never assisted me nor came back to me but I was approached by a young man working for Skyworth who then went to look for a manager that could assist me and lucky enough - I met Titus.
He assisted me with care and made sure I didn't struggle with anything, so I insisted on doing an upgrade rather than a replacement.
The new TV was delivered on the 19th and I am very happy with the product thus far.
Thank you Makro Social Media Team on Hello Peter for assisting me with this when all other channels such as the WhatsApp, Customer Care and all else failed to provide a valid solution or assistance.
You and your team all deserve a Bells and promotion.
I appreciate your assistance truly. Thank you
MS
Mosa S's update22 Apr 2025, 13:00
Reviewer Update
Good day Makro Team,
I went to Makro Wonder Boom on the 17th of April as promised with the faulty TV that I had and upon arriving I looked for Jane to assist me, however, as I me her she said "she'd be right back" to assist with the credit refund but after 20 minutes for waiting Jane never assisted me nor came back to me but I was approached by a young man working for Skyworth who then went to look for a manager that could assist me and lucky enough - I met Titus.
He assisted me with care and made sure I didn't struggle with anything, so I insisted on doing an upgrade rather than a replacement.
The new TV was delivered on the 19th and I am very happy with the product thus far.
Thank you Makro Social Media Team on Hello Peter for assisting me with this when all other channels such as the WhatsApp, Customer Care and all else failed to provide a valid solution or assistance.
You and your team all deserve a Bells and promotion.
I appreciate your assistance truly. Thank you
I went to Makro Wonder Boom on the 17th of April as promised with the faulty TV that I had and upon arriving I looked for Jane to assist me, however, as I me her she said "she'd be right back" to assist with the credit refund but after 20 minutes for waiting Jane never assisted me nor came back to me but I was approached by a young man working for Skyworth who then went to look for a manager that could assist me and lucky enough - I met Titus.
He assisted me with care and made sure I didn't struggle with anything, so I insisted on doing an upgrade rather than a replacement.
The new TV was delivered on the 19th and I am very happy with the product thus far.
Thank you Makro Social Media Team on Hello Peter for assisting me with this when all other channels such as the WhatsApp, Customer Care and all else failed to provide a valid solution or assistance.
You and your team all deserve a Bells and promotion.
I appreciate your assistance truly. Thank you