TM
Tebogo M
1 reviews | Active since Jun 2020
21 Feb 2022, 20:10
Makro Online Refusing to cancel order and issue a refund for the products they are not able to supply!
I ordered items from Makro online on the 04 Feb 2022, to date the order is in progress. I subsequently ordered the items elsewhere and on 18t Feb I called their Online Customer Support Centre on ***to cancel the order as they are not able to fulfil it. The call center agent told me they are not able to cancel the order and will escalate my request. I called again on the 20th and 21st Feb, only to get the same response. Makro is refusing to refund me for the products they are not able to supply. I will never ever order anything from Makro Online. Their customer service is pathetic and they do not respect their customers.
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Makro's replyOfficial
22 Feb 2022, 08:59Dear Tebogo M,
We are sorry to read that this was your experience. We value your feedback and would appreciate the opportunity to turn this around. We would appreciate an opportunity to get in contact with you to address your feedback. Please forward us your details and feedback via *** and a member of our Customer care team will be in touch.
We hope to hear from you soon.
Sincerely,
Makro Team
Makro's reply22 Feb 2022, 08:59
Official
Dear Tebogo M,
We are sorry to read that this was your experience. We value your feedback and would appreciate the opportunity to turn this around. We would appreciate an opportunity to get in contact with you to address your feedback. Please forward us your details and feedback via *** and a member of our Customer care team will be in touch.
We hope to hear from you soon.
Sincerely,
Makro Team