MAKRO ONLINE REFUSES TO ASSIST WITH PRODUCT ISSUES AFTER CUSTOMER PAYS FOR PRODUCT

I bought a chest freezer from Makro online a few weeks ago and it was delivered about a week ago. The delivery service was excellent and the delivery staff were very professional.

However when my product was unboxed I found that key to lock the freezer was missing.

I contacted Makro to report it and they put me in contact with the Cornubia store that supp**** the product.

I spoke to a very condescending women (Manager/Senior somebody) who first said the freezer doesn't have a lock and key. I explained that the lock is on the freezer handle and I need my freezer locked so I need my key.

She then said it's taped to the basket and I told her there isn't any keys taped to the basket or anywhere even in the packaging or Under the freezer, to curb her belittling attitude towards me.

She then said she will call me back in and took my details. ( That was 9 days ago)???

I have since tried to contact them and Makro online to assist as I haven't even switch the freezer on yet in case they have to take it back because I need to lock my freezer. No response no feedback NOTHING.