Makro Online Refunds

I recently ordered books, unfortunately there was a problem with the supplier and I had to cancel my order. I received an email asking me to choose a refund option (voucher or EFT) and since we don't have a Makro store nearby, I opted for the EFT option. I immediately responded to this email. Since then I have been receiving the same email asking about my refund choice everyday, as much as 4 emails per day. I have phoned customer service twice, each time I have been informed that a refund is pending since 20 June? There is no way to speak to financial services directly. This morning I just received ANOTHER email! This is really frustrating and unacceptable that I have to struggle this much to get my OWN money back!