Makro Online Refund Frustration

My recent experience with Makro Online has left me extremely frustrated and disappointed. I've been trying to obtain a refund for items I returned on September 15th, and the entire process has been a complete ordeal.

Firstly, returning the items was a nightmare. I attempted to initiate the return on their website, but I encountered an error message that prevented me from doing so. I made several attempts on different devices over the course of several days, all resulting in the same frustrating error. As a last resort, I decided to physically take the items to my nearest Makro store (Woodmead), but to my surprise, I was informed that they couldn't accept the return because the item was supp**** by a third party. It's perplexing how customer experiences can be disrupted by agreements between the company and its suppliers.

I was provided with a contact number and had to call multiple times before someone finally answered. Even then, it took an additional five days for them to log the return from their end.

Finally, on September 15th, couriers were dispatched to collect the items, which happened to be two dining table chairs. My refund request was approved on September 21st, and I promptly provided all the necessary details to process the refund. However, my frustration mounted when I received a refund for only one of the chairs on October 6th. I assumed they might be processing the items separately. However, by October 10th, I still had not received the full refund.

I reached out to David Mabena at Makro Care to explain my situation, and he requested my bank statement as proof of the missing refund. I promptly provided the requested information and was asked for my banking details once again to facilitate the payment. Despite this, as of October 23rd, I have yet to receive my money. Makro Care has not provided any further communication, and my emails seeking status updates have gone unanswered.

I have never encountered such inconvenience and frustration. You have lost a customer! Leave the online space to takealot because what you guys are doing is nonsense!