Makro Online Refund for Purchase Never Received - Order no. MAK***

Firstly, do you have a minus star button - that is what Makro Online deserves

I have read a few reviews, sadly not before I parted with my hard-earned money to Makro.

My story is not new so I won't burden you with the details. I just want my money returned to MY bank account for a purchase paid for on 22 November and which I have to date not received. My airtime, time and patience is exhausted.

How do I get a refund, that is my next challenge.