Makro online refund ****!!

Regarding an online order placed on 20 May 2025 for two fridge/freezers, which you cancelled due to a “system glitch” on 29 May with the promise of a full refund.

It is now well over the promised 10 working days, and I have still not received my refund. I have been more than patient, but this ongoing delay is absolutely unacceptable and shows a clear lack of urgency or accountability from your side.

After multiple emails, countless follow-ups, and the inconvenience of having to travel to the Polokwane store to buy the items again, I am now left out of pocket and completely ignored. This situation has gone beyond frustrating.