MAKRO ONLINE REFUND A F....K JOKE... I JUST WANT MY MONEY BACK

Please NEVER EVER use Makro SA On-Line. I purchased something online on the 01 June 2020, I received my product after 7 days, then I returned the product to the Store 12th June 2020. Mind you as a women I returned a washing machine. I was issued with the refund copy. Today 22/06/20 I called the Makro call centre and after 50 minutes the first person I spoke to was Bongle who advised me there was no refund pending and that maybe I should take this up with Makro Ottery where i returned the product.. After 6 calls the Makro Ottery @ ***, the call kept diverting to the call centre.... Then I held on for 45minutes to eventually speak to another agent who very casually said oh sorry this was pending and the finance team will release this and you will receive your refund within 2 - 14 working days. I am so angry and I asked her to put me through to her supervisor or the finance team..... well after another 1hour 15minutes, i got disconnected... it is now 15:33 and I am yet again on the phone, having to hear about high call volumes. I JUST WANT MY MONEY BACK TODAY.... THIS R3000.00 IS ALL I HAVE FOR THE REST OF THE MONTH AND I DONT EVEN HAVE PETROL IN MY CAR TO GO TO THE STORE. I am so ANGRY I am actually having heart pulpations.... THIS IS UNACCEPTABLE ON EVERY LEVEL. I have to access the watsapp feature what a load of BULL****...I cannot get hold of a person. THIS IS THE WORST SERVICE EVER......