Makro online refund

on the 1st of December december i have orded 4 bottles from Makro online for an expected delivery on the 6th of December 2022. on the 6, 7 and 8th, every morning i received communication from their delivery partner that the parcel with be delivered before with no luck. on Thursday the 8th, i called and email emailed Makro with regards the incidence as i needed to use the bottles for a ceremony on Friday afternoon. Friday around 12pm i received an email email from their service provider that the bottles have been broken with so much inconvenience, i have to another store to buy those bottles as i needed them for the ceremony. then i called and email Makro to cancel and refund my money. instead on the 13th the service provider delivered the 2 bottles out of 4 bottles which i no longer need in my house( i was not going to take them but they found kids), which was an inconvenience on my side as i had to send them back to their store, another petrol cost and time. on the 14th December went to Makro Crown mines and send back the bottles and asked them to refund all the bottles. the manager logged the call and promise to get the refund within 7 days, but only received refund on the 1st of January but for only 2 bottles that i have send back and the other 2 that i never even received to date, still haven't received refund from them. tried emailing them but no one responds.