Makro Online Purchasing - Delivery Delays, Poor Excuses

I have purchased an item using the online store - the delivery date was set on the 3rd of December. I did however notice that no progress was made on the item's tracker. Received an email saying that there is a delay on the order, without a reason as to why. Started calling the Makro agents - I have been given many different explanations/excuses, including a "shortage of drivers", "Black Friday", etc. Upon asking if I can just come and pick the item up from the store, thereby bypassing the problems, I was told that it is not possible since my order is on a list of more than 3000 orders, and that my order must appear on their system first before it can be packed. And my order can only come onto their system once other orders are cleared. No indication can be given when my order will be delivered. Cancelling an order is worse - can take up to 14 days at least for a refund...not willing to take that chance given the poor credibility of Makro. I am going to wait this one out and see how long this delivery will take. And then I am going to cancel all my Makro subscriptions and NEVER support them again. Never.