rR
rachellelouw R
1 reviews | Active since Jan 2017
13 Mar 2019, 16:27
Makro online purchases is not worth the trouble
I have an epson 3 in 1 printer. The only places you can get cartridges is Makro or Dion Wired. Makro being cheaper was my option for doing my second online purchase. I placed the order on Saturday 23 February for 16 cartridges (4 sets, colour and black). The estimated delivery date on the order was 1 March. After may emails and calls to the call centre, I have received half of my order on 8 March 2019. I have been trying to get hold of the courier company and the call centre can not provide me with feed back or even pick up the phone to contact me with any information.
From a very unhappy customer, Rachelle Louw
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
13 Mar 2019, 17:20Good day Rachelle
Thank you for reaching to us.
I'm sorry to hear that the delivery of your cartridges didn't take place as expected and that we didn't give you feedback as promised.
This is certainly not the kind of service we would like you or any of our customers to have.
Allow me to follow up with our online department at the cape gate branch in order to get this matter resolved.
Thanks again for bringing this to our attention.
Kind Regards
Otsiele Boikanyo
Thank you for reaching to us.
I'm sorry to hear that the delivery of your cartridges didn't take place as expected and that we didn't give you feedback as promised.
This is certainly not the kind of service we would like you or any of our customers to have.
Allow me to follow up with our online department at the cape gate branch in order to get this matter resolved.
Thanks again for bringing this to our attention.
Kind Regards
Otsiele Boikanyo
Makro's reply13 Mar 2019, 17:20
Official
Good day Rachelle
Thank you for reaching to us.
I'm sorry to hear that the delivery of your cartridges didn't take place as expected and that we didn't give you feedback as promised.
This is certainly not the kind of service we would like you or any of our customers to have.
Allow me to follow up with our online department at the cape gate branch in order to get this matter resolved.
Thanks again for bringing this to our attention.
Kind Regards
Otsiele Boikanyo
Thank you for reaching to us.
I'm sorry to hear that the delivery of your cartridges didn't take place as expected and that we didn't give you feedback as promised.
This is certainly not the kind of service we would like you or any of our customers to have.
Allow me to follow up with our online department at the cape gate branch in order to get this matter resolved.
Thanks again for bringing this to our attention.
Kind Regards
Otsiele Boikanyo