WD
Werner D
1 reviews | Active since Aug 2017
02 Oct 2023, 10:52
Makro Online Purchases, do not trust or make use of them
Makro Online Purchases, do not trust or make use of them
I've been battling for the past month to log a return for my order, the return option button on the website is not working.
I logged a support ticket for the return, after 2 weeks they stopped replying on my emails, below is a summary of fault:
2 items ordered: 1 x tripod - received broken on delivery 1 x light unit set
1 Month later I only received a new tripod, I made it clear I want to return the entire order for a refund, weekly I receive the same response from online chat that return department will contact me, till today no one contacted me.
Hopefully someone in management can make contact with me to get the matter resolved
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Replies (1)WD
Werner D's updateReviewer Update
17 Oct 2023, 09:44Only after logging my complaint here, it received the necessary attention and was resolved within 2 weeks. It is worrying that one only receives the correct level of customer service after logging a complaint first. It should have been addressed earlier and communication is something that should be focused on to ensure customer satisfaction.
WD
Werner D's update17 Oct 2023, 09:44
Reviewer Update
Only after logging my complaint here, it received the necessary attention and was resolved within 2 weeks. It is worrying that one only receives the correct level of customer service after logging a complaint first. It should have been addressed earlier and communication is something that should be focused on to ensure customer satisfaction.