Makro Online Purchases

Note Expected Delivery Date was given as 21 December 2022. I ordered Catmor (on promotion) for me and my friend from Makro Carnival. I was informed that the order had to be split due to a stock shortage. Some of my Catfood would be sent from another Makro branch. I received the rest of my order promptly (Carnival Makro) on the 18th of December being notified by the courier step by step. Thank You. On the 19th I received an email informing me that the outstanding items being sent from Makro Crown Mines was handed to the courier and to keep an eye out for SMS's regarding the delivery. I have to date not received this delivery. When I phoned Makro Support (x3) the very friendly personel gave me a reference number, after my second call I received an E-mail asking if I had received the order, I answered, but got no further reply. I phoned again 09.01.2022. On 10.01.2023 I got a phone call from Crown Mines enquiring if I had received the delivery yet, then was told they will investigate. I phoned again just a while back and they still don't know what happened to my parcel..... By now Makro Carnival could have sent me the items when they got stock in January 2023 and I would probably have it by now. I asked about being refunded, however I have to wait 5-7 DAYS before the money will show in my account, but I had to pay before they would finalize my order. I am sure they did not wait that long for the money... In the meantime I have had to stock up on catfood more than once and there is no specials at this time. I have had to buy Airtime to phone your support centre and the lady from Crown Mines. This is January, the poorest month of the year. Makro the only thing that is making this a 2 star is because I haven't had issues in the past and because each time I phone the staff is friendly if not able to be as helpfull as I would have liked.